2912 On The Rocks [1]
Terrible customer service
Reviewed on 2023-11-17 by Jessica S. , Seattle, NA UnknownExtremely unaccomodating! Staying in the cottages by VSTAY. Our flight was delayed so I called to see if we could pay to stay a few extra hours or even pay to book another night since our daughter has been sick since we got here and we are traveling with 2 senior citizens and don’t want to wait at the airport with a sick child. I was told the room is not available and they can’t do anything to help us. I went on their website to check availability and the room is available but they refuse to try to help us. Our stay here was fine until now and will never come back because things happen and life happens and they weren’t willing to do anything to try to help us. They didn’t offer to move us or try to help in any way, we were basically told too bad for us and we have to get out when it’s clear it’s off season and we can see most of their units are currently vacant. Horrible customer service and no common curtesy, will never stay again and will make sure I warn everyone else not to book. Olivia was extremely unhelpful
All good
Reviewed on 2023-07-12 by Johnny V. , Seattle, NA USPerfect place to stay nice and relaxing
GENERAL
- Air Conditioning
- Clothes Dryer
- Fitness Room / Equipment
- Hair Dryer
- Heating
- Internet
- Iron & Board
- Linens Provided
- Living Room
- Parking
- Telephone
- Towels Provided
- Washing Machine
- Wifi
- Free Wifi
POOL_SPA
- Communal Pool
Margaritaville Townhome Retreat
Highlighted by ample indoor/outdoor living space, this bright and inviting townhome accommodates up to eight guests between three bedrooms and a sleeper sofa. Watch favorite shows on a large flat-screen TV and whip up delicious beverages in the fully equipped kitchen -- complete with a frozen concoction maker!
As part of the island-inspired community of Margaritaville Resort Orlando, enjoy a destination within itself -- complete with fantastic dining, vibrant entertainment, and one-of-a-kind amenities.
Make a splash in three lagoon-style pools and the 14-acre water park, soak in the large on-site hot tub, and pamper yourself with custom-designed treatments at the signature spa. For dining, live music, and stand-up comedy, stroll to one of the four on-site restaurants and lounges. Or, explore over 35 options for shopping, dining, and entertainment at Sunset Walk next door -- including a dine-in movie theater, live music venues, pubs, lounges, and an arcade.
You’ll also be close to a plethora of Central Florida fun. Hop on the complimentary shuttle and be whisked away to the Walt Disney World Resort and Universal Studios Florida theme parks and attractions -- all just minutes away!
MARGARITAVILLE AMENITIES
- Fins Up Beach Club: heated lagoon-style pools, hot tubs, loungers, poolside service
- Island H2O Live! Water Park: rides, slide towers, wave pool (added fee - tickets separate)
- Outdoor showers
- Fitness center
- On-site dining, lounge, and entertainment
- St. Somewhere Spa: high-end spa with 8 treatment rooms, sauna, steam room, salt room
- Sunset Walk: shopping, dining, entertainment, live music pavilion
- Complimentary shuttle to Orlando theme parks
- Over 40,000 square feet of flexible meeting and event space
EXTRA PERKS & MORE DETAILS
- Complimentary Wi-Fi
- In-unit washer/dryer
- Unassigned parking in the lot in front of the home (motorcycles allowed)
- Commercial/recreational vehicles are not permitted, including boats, trailers, RVs, and Jet Skis
THE LOCATION
Orlando & Airport
- Less than 30 minutes from downtown Orlando and Orlando International Airport
Walt Disney
- Magic Kingdom: 8.3 miles, Epcot: 7.6 miles, Hollywood Studios: 6.3 miles, Animal Kingdom: 3.9 miles, Typhoon Lagoon: 8.3 miles, Blizzard Beach: 5 miles
Universal Orlando Resort
- Universal Studios Florida: 16.4 miles, Universal’s Islands of Adventure: 16.4 miles, Volcano Bay: 16.2 miles
SeaWorld Parks & Resorts Orlando
-SeaWorld Orlando: 12.6 miles, Discovery Cove: 12.7 miles, Aquatica: 13.3 miles
Location
- Ace Hospitality LLC