8013 Surf Street [1]
Quality Has Gone Downhill
Reviewed on 2024-04-06 by Julie T. , Palm Harbor, FL United StatesHouse was spacious, and the kitchen had everything you would need and was stocked with a lot of plates, silverware, dishes, etc. Microwave only worked sporadically. Oven does not heat properly, stays about 50° less than what you set it for. Living room sofa needed to be cleaned, cushions had several stains. None of the clocks had fresh batteries - so none of those worked. All of the doors need to be greased, they’re very loud & creaky. Check the pool on your first day, ours hadn’t been vacuumed or cleaned & had algae & leaves in the bottom corners. There is a pool skimmer, but ours had a hole in the net. All of these are maintenance issues I should not have to call the rental company about when we’re there. <br/>They only supply 2 towels per bathroom that have a shower, so even though the house slept 12, we only had 8 shower towels. When I inquired for additional towels, I was told they do not supply additional towels. Towels are not provided based on the number of ppl the home sleeps, but on the number of bathrooms. It was embarrassing to have to explain that to our guests. There is one trial size set of shampoo, conditioner & soap per bathroom - again not supplied based on the number of ppl staying or the length of your stay. <br/>You also need to request bedding for the pull-out sofas if those will be used. Only 2 dishwasher pods & 3 trash bags are provided. Those items should be supplied based on the size of the home & length of the stay. <br/>The pool towels are a very low-quality microfiber-like material that doesn’t dry you off. <br/>We stayed in Margaritaville when it first opened, and the quality of the overall stay has greatly deteriorated for how much you pay. I think you can rent a large house that is nicer and save a lot of $$$. There are newer resorts with better amenities that are much more affordable.
Surf Street House
Reviewed on 2024-03-14 by Allison L. , Seattle, NA USThe house was great, spacious, and the pool was super convenient!
Vacation get away
Reviewed on 2024-01-02 by Tracey I. , East Islip, NY United StatesWish the weather was better - but the house and Margaritaville Resort was great !!
clean house but dirty pool.
Reviewed on 2023-12-26 by John M. , warrington, PA United Statesbeautiful house, but an annoying alarm buzzing sound every time you opened the back door!!!!! Nobody could fix it.
Cottage at Margaritaville
Reviewed on 2023-11-24 by Chris S. , Seattle, NA USWe loved having our own private swimming pool and hot tub in the backyard. The style of the home with open living space on the main floor and two floors above with the bedrooms was very nice.
One area that was lacking was the cleanliness of the floors. We were traveling with two infants that were crawling and they were getting black legs, hands & clothes as well as everyone’s feet. The livingroom rug had little chips of plastic and dirt, appeared to have not been vacuumed.
No towels or dish cloths in the kitchen so we had to go out and purchase as we were preparing food during our stay.
We were only supplied with one bath, hand and washcloth per adult. As we were staying for six nights, that was not sufficient.
Our cottage was well situated within the Margaritaville property. The proximity to the shops and restaurants was really nice.<br/>We loved having our own private swimming pool and hot tub in the backyard. The style of the home with open living space on the main floor and two floors above with the bedrooms was very nice.<br/><br/>One area that was lacking was the cleanliness of the floors. We were traveling with two infants that were crawling and they were getting black legs, hands & clothes as well as everyone’s feet. The livingroom rug had little chips of plastic and dirt, appeared to have not been vacuumed.<br/><br/>No towels or dish cloths in the kitchen so we had to go out and purchase as we were preparing food during our stay.<br/>We were only supplied with one bath, hand and washcloth per adult. As we were staying for six nights, that was not sufficient.<br/>
8013 Surf Street
Reviewed on 2023-10-25 by Andrew F. , Orlando, FL United StatesMy family and I loved this house, we had a great few days and everything was perfect. Plenty of room and my kids loved it!
We will definitely be back!
Reviewed on 2023-09-06 by Maria B. , Seattle, NA USCheck in was seamless. The stay was great, cottage was clean and just really everything to make our getaway relaxing and enjoyable.
Would recommend
Reviewed on 2023-02-23 by Jennifer M. , Not provided by A-Expedia, UT XXWould definitely recommend , would have liked more towels and toilet paper and the beep to the back door was not functioning properly . Other than that it was great !
Disney
Reviewed on 2022-11-04 by BARBARA A. , NA, NA NAWe had to call maintenance twice because the circuit breaker for the dishwasher tripped. We suggested a replacement during the first visit but he just flipped the breaker. The it happened again the next day... we were not happy.
Manager's Response
Thank you for taking the time to leave this review and for the helpful feedback. We sincerely apologize for any inconvenience you experienced and understand your frustration. It’s our highest priority to ensure our guests have the best experience possible, but if problems arise, we try our best to make things right in any way we can. Please let us assure you that we value your feedback, and your comment has been passed along. We appreciate you treating our place as if it were your own. If there is anything else we can do for you, please reach out and let us know.
Great House!
Reviewed on 2022-09-27 by DONNA S. , PARKLAND, FL United StatesGreat vacation rental lots of space. Outdoor pool area was nice. Basic necessities provided with the rental . Would have been nice to have additional towels based on this unit for you to 12 people. Kitchen had basic utensils. Living room sofa alittle soiled as it’s white fabric. We did have 2 small **** roaches in 2 different rooms. Overall the house suited our extended weekend needs! Love the surrounding areas like Sunswt Walk.
Manager's Response
We appreciate you taking the time to write this review, and we are thrilled to hear that you had a terrific time while staying at Margaritaville! That being said, we sincerely apologize for any inconvenience you experienced and understand your frustration. It’s our highest priority to ensure our guests have the best experience possible, but if problems arise, we try our best to make things right in any way we can. Please know that the front desk is always available and happy to assist if anything arises while staying at one of our properties. We appreciate you treating our place as if it were your own. We would love to have you back as guests at any time.
Good time
Reviewed on 2022-06-19 by Brittany M. , Winter Springs, FL United StatesHad a great time with the family. Was a little upset cause although they said they would replace the tv outside they never did. Some of the decor was broken when we got there too. I wish they would have followed up with me more. This was the 2nd trip that we’ve taken to margaritaville cottages. We will be back. Just might book through someone else next time.
Manager's Response
We appreciate you taking the time to write this review, and we are delighted to hear you will be returning to Margaritaville! First, we want to apologize for any inconvenience you encountered. Please know that we’ve since relayed this feedback to the hospitality team. You were wonderful guests, and we appreciate your treating our place as if it were yours. We would love to have you back as guests, no matter where your travels may take you!
Place was decent but had some missteps
Reviewed on 2022-06-15 by Kevin B. , Lancaster , NY United StatesPlace featured a good design and layout. Inadequate bedding and towels for a place that sleeps ten. The pullout sleeper had no sheets, blanket or pillow for guest. Each bathroom only had 1 roll of TP. Pool was fifthly upon arrival with no skimmer available. Called management company who only supplied skimmer and never cleaned pool which was requested. We spent 30 minutes skimming pool. Hot tub and outdoor tv not working but management company ( with 2 separate phone calls ) did respond for hot tub which was quickly fixed. However, TV was unable to be fixed. Choice of Kitchen utensils were extensive as we cooked several times. Overall interior of place was very clean. Would most likely recommend to friend but with these points communicated to them.
Manager's Response
We appreciate you taking the time to write this review. We are delighted to hear that, overall, you enjoyed your time at Margaritaville and would recommend it as a place to stay! That being said, we would like to sincerely apologize for any inconvenience you experienced and understand your frustration. It’s our highest priority to ensure our guests have the best experience possible, but if problems arise, we try our best to make things right in any way we can. Please know that the front desk is always available and happy to assist if anything arises while staying at one of our properties. Let us assure you that we value your feedback, and your feedback has been passed along to the homeowner. We appreciate you treating our place as if it were your own. If there is anything else we can do for you, please reach out any time, and let us know.
Great Christmas vacation at Margaritaville Cottages
Reviewed on 2022-01-16 by Kim S. , Indianapolis, IN USWhat a beautiful place to stay in the 5bdrm/5 bath with pool/spa! It was furnished with everything we would need. There were 2 broken stair treads that had blue tape on them and with narrow stairs, it was a little hard to maneuver. Other than that, everything was awesome. We would definitely recommend and/or stay again.
Manager's Response
Thank you for taking the time to leave us this review. We're delighted to hear that you enjoyed your stay and the home had everything you needed. Please be assured the stairs will be addressed. If there's anything else we can do please let us know. You were terrific guests and we can't wait to see you again. -The ACE Hospitality Team
Wonderful choice
Reviewed on 2022-01-06 by Pam B. , Summerville, SC United StatesPam
It was just as photos showed, if not better! We all enjoyed our time here and there was more than enough room for all 8 of use to have a space.... the home comes full equipped so we did not want for anything. I highly recommend staying here <br/>Pam<br/>
Amazing!
Reviewed on 2021-11-27 by , Riverhead, NY United StatesThe house was immaculate! The decor was tasteful and not overdone. We were a large family of adults and children and it was just the perfect fit. We especially loved the bathrooms in each bedroom and the pool. We booked the trip to go to Disney and our only wish was to stay longer and enjoy the resort itself. We did use the shuttle service to and from the promenade and the staff was so kind and quick. Our only complaint was we tried several times to schedule the shuttle to Disney but never received calls back to set it up, we ended up spending a lot of money on Uber’s.
Manager's Response
Thank you so much for your kind review. We're delighted to hear that you enjoyed your stay and that the home was perfect for your needs. We're sorry that you were unable to schedule a shuttle. We'll be certain to have the team follow up on that. If there is anything else we can do for you please let us know. You were amazing guests and we would love to have you stay with us again anytime.
Wasting Away Again In Margaritaville
Reviewed on 2021-09-28 by Darcy K. , York, PA United StatesThere was a group of 9 people that rented this 5 bedroom house is Margaritaville in Kissimmee, FL. We had a blast!! House was beautiful. It was great that each couple had their own bedroom and bathroom. The pool was great so we could hang out more after leaving the resort pool. We will be back again...hopefully sooner rather than later!
Beautiful
Reviewed on 2021-09-03 by Kathy C. , Not provided by Expedia, UT XXThe rental was amazing, beautiful decor. Very clean !!! Some of the stair steps had tape on them which can be dangerous, but just watch your step. Internet needs to be a little better to hear music or if you take kiddos have them watch tv but overall beautiful place to stay, pool was very clean . We loved it !
5 bedroom private cottage with pool!
Reviewed on 2021-08-17 by MELISSA O. , Not provided by Expedia, UT XXThe experience was awesome! At first when I booked I had picked the one with a private pool and then when I called a couple of days before the reservation they told me I did not have a pool. The concierge person fixed this for me immediately as it would have ruined our trip and we probably would have cancelled due to not having a private pool. After arriving we were blown away with how spacious and beautifully decorated the cottage was. My family of ten loved this vacation so much and definitely recommend if you want a weekend to spend with your family. Especially during covid!
Manager's Response
Thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear that you enjoyed the property, pool, and your stay with us. You were the perfect guests, and we look forward to the next time! - The ACE Hospitality Team
Not a pleasant stay on the cottage.
Reviewed on 2021-07-29 by , OCALA, FL United StatesBeautiful cottage and great overall experience on the resort. At arrival we found the pool to be very dirty and the floors were not that clean. The pool cleaning lady did us a favor and cleaned the pool that same day (she stated the pool was to be cleaned the next day). On our 4th day we noticed the inside temperature of the cottage was increasing and notified the front desk. A tech was dispatched and found the AC unit was damaged. At one point the temperature inside the cottage reached 84 degrees. Contacted the front desk several times and got the same answer over and over: the AC company has been contacted. 6 hours later the AC was fixed. The resort and surrounding areas are awesome.
Manager's Response
Thank you for taking the time to leave this review. We are sorry to hear about the cleanliness issues with the pool and floors along with the broken Air Conditioner and any inconvenience this caused. It is our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. As mentioned, it looks like we were able to send someone out to assist you with getting the pool cleaned and the Air Conditioner fixed, and we are so glad you called our front desk to let us know about it. Additionally, please know that the home has since been thoroughly cleaned. Thanks again for your patience! -The ACE Hospitality Team
Not a pleasant stay on the cottage.
Reviewed on 2021-07-29 by Jorge S. , OCALA, FL United StatesBeautiful cottage and great overall experience on the resort. At arrival we found the pool to be very dirty and the floors were not that clean. The pool cleaning lady did us a favor and cleaned the pool that same day (she stated the pool was to be cleaned the next day). On our 4th day we noticed the inside temperature of the cottage was increasing and notified the front desk. A tech was dispatched and found the AC unit was damaged. At one point the temperature inside the cottage reached 84 degrees. Contacted the front desk several times and got the same answer over and over: the AC company has been contacted. 6 hours later the AC was fixed. The resort and surrounding areas are awesome.
Manager's Response
Thank you for taking the time to leave this review. We are sorry to hear about the cleanliness issues with the pool and floors along with the broken Air Conditioner and any inconvenience this caused. It is our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. As mentioned, it looks like we were able to send someone out to assist you with getting the pool cleaned and the Air Conditioner fixed, and we are so glad you called our front desk to let us know about it. Additionally, please know that the home has since been thoroughly cleaned. Thanks again for your patience! -The ACE Hospitality Team
Great place to stay for large groups
Reviewed on 2021-07-19 by Jonathan Y. , Not provided by Expedia, UT XXThe house itself was not spotless and there were crumbs here/there on the floor. The stairs also needed some repair and had blue paint tape in place of wood. Still worth the value considering everything else.
House was spacious and bedding was clean. Loved that there was a TV and a bathroom in every room. Also having a dishwasher and laundry/dryer was extremely helpful. House came with utensils, serving ware, and cooking ware. Having a private pool and jacuzzi made the rental worth it. We did not have to venture out to the main communal pool. The jacuzzi is manual and can be turned on whenever, set at temp of 100. Customer service was also attentive. <br/><br/>The house itself was not spotless and there were crumbs here/there on the floor. The stairs also needed some repair and had blue paint tape in place of wood. Still worth the value considering everything else.
Manager's Response
Thank you for taking the time to leave this review! We’re so happy to hear that you had a great stay with us enjoying our spacious home’s many amenities. Please let us assure you that we will continue to address these issues with our maintenance and housekeeping teams, and we are so glad we could quickly assist after you reached out to our front desk. We want to make sure you’re as comfortable as you can be during your stay! By the way, you were excellent guests, and we can’t wait to have you stay with us again! -The ACE Hospitality Team
GENERAL
- Air Conditioning
- Clothes Dryer
- Fitness Room / Equipment
- Garage
- Hair Dryer
- Heating
- Internet
- Iron & Board
- Linens Provided
- Living Room
- Parking
- Telephone
- Towels Provided
- Washing Machine
POOL_SPA
- Hot Tub
- Private Pool
Serene Waterfront Oasis - Margaritaville Cottage w/ Private Pool & Spa
Highlighted by a luxurious private pool and spa, this modern waterfront cottage accommodates up to 12 guests between five bedrooms and a sleeper sofa. The sunlit open floor plan includes ample indoor/outdoor living space, and the sparkling gourmet kitchen features everything you need to fix vacation feasts (including a frozen concoction maker)!
As part of the island-inspired community of Margaritaville Resort Orlando, enjoy a destination within itself -- complete with fantastic dining, vibrant entertainment, and one-of-a-kind amenities. Make a splash in three lagoon-style pools and the 14-acre water park, soak in the large on-site hot tub, and pamper yourself with custom-designed treatments at the signature spa. For dining, live music, and stand-up comedy, stroll to one of the four on-site restaurants and lounges. Or, explore over 35 options for shopping, dining, and entertainment at Sunset Walk next door -- including a dine-in movie theater, live music venues, pubs, lounges, and an arcade.
You’ll also be close to a plethora of Central Florida fun. Hop on the complimentary shuttle and be whisked away to the Walt Disney World Resort and Universal Studios Florida theme parks and attractions -- all just minutes away!
MARGARITAVILLE AMENITIES
- Fins Up Beach Club: heated lagoon-style pools, hot tubs, loungers, poolside service
- Island H2O Live! Water Park: rides, slide towers, wave pool (added fee - tickets separate)
- Outdoor showers
- Fitness center
- On-site dining, lounge, and entertainment
- St. Somewhere Spa: high-end spa with 8 treatment rooms, sauna, steam room, salt room
- Sunset Walk: shopping, dining, entertainment, live music pavilion
- Complimentary shuttle to Orlando theme parks
- Over 40,000 square feet of flexible meeting and event space
EXTRA PERKS & MORE DETAILS
- Private pool and spa (heated upon request)
- Complimentary Wi-Fi
- In-unit washer/dryer
- Unassigned parking in the lot in front of the home (motorcycles allowed)
- Commercial/recreational vehicles are not permitted, including boats, trailers, RVs, and Jet Skis
THE LOCATION
Orlando & Airport
- Less than 30 minutes from downtown Orlando and Orlando International Airport
Walt Disney
- Magic Kingdom: 8.3 miles, Epcot: 7.6 miles, Hollywood Studios: 6.3 miles, Animal Kingdom: 3.9 miles, Typhoon Lagoon: 8.3 miles, Blizzard Beach: 5 miles
Universal Orlando Resort
- Universal Studios Florida: 16.4 miles, Universal’s Islands of Adventure: 16.4 miles, Volcano Bay: 16.2 miles
SeaWorld Parks & Resorts Orlando
-SeaWorld Orlando: 12.6 miles, Discovery Cove: 12.7 miles, Aquatica: 13.3 miles
Location
- Ace Hospitality LLC
They only supply 2 towels per bathroom that have a shower, so even though the house slept 12, we only had 8 shower towels. When I inquired for additional towels, I was told they do not supply additional towels. Towels are not provided based on the number of ppl the home sleeps, but on the number of bathrooms. It was embarrassing to have to explain that to our guests. There is one trial size set of shampoo, conditioner & soap per bathroom - again not supplied based on the number of ppl staying or the length of your stay.
You also need to request bedding for the pull-out sofas if those will be used. Only 2 dishwasher pods & 3 trash bags are provided. Those items should be supplied based on the size of the home & length of the stay.
The pool towels are a very low-quality microfiber-like material that doesn’t dry you off.
We stayed in Margaritaville when it first opened, and the quality of the overall stay has greatly deteriorated for how much you pay. I think you can rent a large house that is nicer and save a lot of $$$. There are newer resorts with better amenities that are much more affordable.