8021 Surf Street [1]
V stays- 8021 surf street
Reviewed on 2024-02-28 by , De Pere, WI United StatesHappy with the property but not thrilled with the cleaning level. There was lots of hair in the sheets, towels and bedding. I made sure the front desk was aware of that and they didnt offer any discount or new sheets. We ended up washing them ourselves. In addition the beds didn’t have a bottom sheet- they had a weird sheet overtop which moved and want around the comforter. This was our third time staying and it is normally much cleaner. Not sure I would stay with this rental company again for the amount of money it was and it not being clean
Family Holiday Trip
Reviewed on 2024-01-07 by , Ankeny, IA United StatesThe house was in good shape and clean. The pool and hot tub were broken the whole time we were there. They did attempt to fix but couldn’t get it fixed in time for us to be able to use it like we would have liked. Very few towels so have to wash them regularly. The walls are thin so could hear neighbors outside at night.
5 Bedroom Cottage
Reviewed on 2023-12-07 by Aidan C. , Ottawa, ON CanadaCottage was clean and well kept. Very spacious and kitchen came well equipped. I had requested the pool to be pre heated, which it wasn’t but luckily it heated up pretty quickly after turning the heat on. Some other properties came with a bbq in the backyard and some outdoor games, if it had that it would have been perfect.
Great Experience!
Reviewed on 2023-11-14 by Kristie B. , San Antonio, FL United StatesWE booked the condo for a Bachelorette party and we had such an amazing time. The house was perfect and exactly as described. Great amenities and service from the staff.
Beautiful Home - Stingy on Linens
Reviewed on 2023-10-12 by Ashley G. , Yorkville, IL United StatesWe had 12 guests stay total but were only given 10 bath towels. When I went to the front desk to ask for two more, I was told on repeat that the homes are all “self sustaining” and they couldn’t give me two more. Ultimately, I wound up speaking to a manager to get the two additional bath towels. It felt like a ridiculous thing to have to speak to a manager over and not the customer service you’d expect given the amount of money you pay to rent the homes. They should read the book “Give ‘Em The Pickle”.
Apparently they were supposed to come in the bag with the sheets for the pull out. But we didn’t even get pillows for the bed and definitely didn’t get bath towels. If the home was truly self sustaining - those should have been kept in the home and we shouldn’t have had to call for the sheets, blanket, pillows or speak to a manager over two extra towels.
The sheets in the master were for a queen and the bed was a king. It wasn’t a huge deal but it was just kind of interesting given how intense they were over two additional towels and the home being self sustaining. Not sure what’s going on with their linens but hopefully they can figure that out.
They are also quite stingy with the cleaning supplies (dishwasher pods and trash bags). After the whole towel thing, we were afraid to ask for anything else. We stayed for 4 nights and had 12 guests. We were great with the no housekeeping but it would have been nice to be able to run to the front desk for additional supplies when needed.
In the master there was also a box of tissues that was filled with completely used tissues under the sink. I’m sure it was just a miss by housekeeping but that was kind of gross to find.
Ultimate
My party had a lovely stay. The home was in a beautiful location and the kids with us especially enjoyed the pool. Overall, it was a great experience! <br/><br/>We had 12 guests stay total but were only given 10 bath towels. When I went to the front desk to ask for two more, I was told on repeat that the homes are all “self sustaining” and they couldn’t give me two more. Ultimately, I wound up speaking to a manager to get the two additional bath towels. It felt like a ridiculous thing to have to speak to a manager over and not the customer service you’d expect given the amount of money you pay to rent the homes. They should read the book “Give ‘Em The Pickle”. <br/><br/>Apparently they were supposed to come in the bag with the sheets for the pull out. But we didn’t even get pillows for the bed and definitely didn’t get bath towels. If the home was truly self sustaining - those should have been kept in the home and we shouldn’t have had to call for the sheets, blanket, pillows or speak to a manager over two extra towels. <br/><br/>The sheets in the master were for a queen and the bed was a king. It wasn’t a huge deal but it was just kind of interesting given how intense they were over two additional towels and the home being self sustaining. Not sure what’s going on with their linens but hopefully they can figure that out. <br/><br/>They are also quite stingy with the cleaning supplies (dishwasher pods and trash bags). After the whole towel thing, we were afraid to ask for anything else. We stayed for 4 nights and had 12 guests. We were great with the no housekeeping but it would have been nice to be able to run to the front desk for additional supplies when needed. <br/><br/>In the master there was also a box of tissues that was filled with completely used tissues under the sink. I’m sure it was just a miss by housekeeping but that was kind of gross to find. <br/><br/>Ultimate
Fantastic, just fantastic!
Reviewed on 2023-09-04 by Jonathan Y. , Liverpool, MSY United KingdomSuper convenient for Sunset Walk and Target, with a pick up service when you need it! Very close to Disney, maybe 25 minutes to universal and a few minutes more to the malls.
We loved it and would go again
The cottage was lovely. Very spacious, good AC, very modern. A great pool area, shaded table area with sun loungers, pool and spa.<br/><br/>Super convenient for Sunset Walk and Target, with a pick up service when you need it! Very close to Disney, maybe 25 minutes to universal and a few minutes more to the malls.<br/><br/>We loved it and would go again
Excellent Home to Rent
Reviewed on 2023-07-30 by , Saint John, IN, IN United StatesThe house was incredible! We were pleasantly surprised at how clean the house was. Often times photos are when the house was first built and furnished. That wasn't the case with this house. It was in excellent shape, along with the furniture. It was nice having your own pool also. There is so much to do in the downtown Margaritaville area. The restaurants are all so good. We will definitely stay here again!
Fantastic!
Reviewed on 2023-07-10 by Karen Y. , Triadelphia, WV United StatesThis is our fourth year coming to the property and we enjoyed our stay so much. Our cottage was perfect! It is hard to leave.
Bachelorette paradise!
Reviewed on 2023-07-07 by , Wilmington, DE United StatesOur rental experience was great! We wanted a nice place to go and relax for my bachelorette, and surf street was it! We spent most of our time hanging in the pool! The house was clean and had plenty of space for the 8 of us. My only complaint was there were very little cooking supplies and no pool towels.
8021 Surf Street
Reviewed on 2023-04-19 by , Thunder Bay, Ontario CanadaGreat!
Problems not handled
Reviewed on 2023-02-01 by Pronman R. , coral springs, FL United StatesBeautiful 5 bedroom house with pool and jacuzzi that didn’t work and when I spoke with management they said they didn’t care not there problem . Hot water was terrible. Both bathrooms with tubs had broken faucets .
Fabulous Resort
Reviewed on 2023-01-23 by , Not provided by Expedia, UT XXEverything was wonderful from resort, cottage, staff and location! No complaints. ��
Sheriff
Reviewed on 2022-12-29 by , Orlando, FL United StatesAbsolutely horrible, the customer service was the worst I have ever experienced, we were there 4 nights of which 3 we had no heat and the response and engagement was awful. I would love a call from the GM. I think they need to know who their local management is. I have also asked for a call back from Matt and thus far nothing which is what I expected
Wonderful
Reviewed on 2022-09-24 by , Boynton Beach, FL United StatesHappy faces greeted us. Helpful hands were there when we needed them. The vacation was great.
5 star resort, 3 star house.
Reviewed on 2022-09-24 by , derbyshire, DER United KingdomThe house was spacious, however, lacked the homely feel and touches. Generally it was very tired, dirty pool, rust spots around the lanai, filthy sliding door tracks. It feels like it’s not been well maintained and for a house that’s only a few years old needs serious attention to improve it.
Manager's Response
We appreciate you taking the time to write this review and are happy to hear that the property provided plenty of space for your stay. That being said, we are sorry to hear that your stay at Margaritaville was not as great s it should have been. It’s our highest priority to ensure our guests have the best experience possible, but if problems arise, we try our best to make things right in any way we can. Let us assure you that your feedback is valued and has been provided to the hospitality staff. We appreciate you treating our place as if it were your own. If there is anything else we can do for you, please reach out any time, and let us know.
Great Stay with whole family!
Reviewed on 2022-08-16 by , PALM BAY, FL United StatesWe wanted to travel as a family with siblings, significant others, and our parents. We weren’t looking to travel far. This was the perfect home away from home for vacation! It accommodated our large and growing family perfectly. We all had our own place to sleep and even own bathroom per every room. The kitchen, dining, and living space was beautiful and overly spacious which was perfect for us during meal time and for quality time. We loved the ability to make meals for the whole family while on vacation vs trying to fight crowds at restaurants. The pool area was also a fun area to hang out in. We were so happy with the many pool towels provided and the washer and dryer availability for cleaning as needed. Overall the home was very clean and well kept. The only down fall was the house was very warm the first 24 hours but Its understanding that it’s hard to get a house that size cooled down in this Florida Heat. The Margaritaville resort was a short drive away. The pool and other amenities were wonderful! We will definitely stay again.
Manager's Response
We appreciate you taking the time to write this review, and we are thrilled to hear you had a fabulous stay and were able to enjoy your time with the entire family at Margaritaville! We want to thank you for caring for the home as though it were your own. We loved having you stay with us and welcome you back any time.
Perfect stay!
Reviewed on 2022-08-13 by stephane l. , Not provided by A-Hotels.com, UT XXHouse was great, resort great, location great
EXCELLENT property!!
Reviewed on 2022-06-10 by , Clermont, FL United StatesHouse is Better and feels Better than what the pictures show. Resort and house are clean and well kept. GREAT soace and confort for family. Beds are very confortable and plenty of TV's for everonye. All services you might need are available at the Resort or walking distance. THANK YOU for making your home our home
I think I want to live there
Reviewed on 2022-06-07 by , Thorndale, PA United States8021 surf street was amazing! Beautiful property, clean, well taken care of. Of course there’s always room for improvement but nothing to make or break a stay.
Family Vacation
Reviewed on 2022-04-24 by Anne Y. , Not provided by A-Hotels.com, UT XXWonderful!
Best 5 bedroom cottage they have!
Reviewed on 2022-03-18 by Amanda G. , Lutz, FL United StatesWe have stayed at this house for 2 years in a row now. The layout is superb! We had 3 families and everyone had a bed. Each room has their own bsthroom. The patio is bigger than most. We have stayed at other cottages, but this particular one is the best hands down. The living room has 3 full size couches. The kitchen is huge and is well stocked. The staff at check in is and has always been amazing. And if you need anything, they are pretty prompt.
Awesome family home
Reviewed on 2022-01-15 by Julie M. , Sugar Grove, IL United StatesThere are not enough towels in the house. Especially the kitchen. The master bathroom bathtubs water pressure sucks and it never gets hot.
Manager's Response
Thank you for taking the time to leave this review and while we're glad to hear you enjoyed our home overall, are sorry to hear your experience was not as great as it should have been. Please be assured we have relayed this feedback to our management team to address and resolve. Next time, remember our front desk is available for any issues which may arise during your stay. We want you to be as comfortable as possible! Thank you again for providing this valuable feedback and we hope to host you again in the future!
Plenty of Margarita glasses... no Toilet Paper!!
Reviewed on 2021-12-07 by RONALD B. , Mesa, AZ United StatesThe resort is amazing!! We've stayed here numerous times but this rental was different. It was very poorly stocked. Only 2 rolls of toilet paper for 5 bathrooms!! The appliances were also in poor condition for only being a few years old. Refrigerator was not keeping cool and the freezer was frosted over to the point of not working. Tough to have margaritas with no ice maker!! Called the rental office two different times and each time they came to look at it we were told that this is normal. I don't know if this is due to the fact that this particular unit has not been sold and owned by the rental agency. It seemed like it was very minimal in the finishing touches an owner would give it. Like I said, we've stayed here a few times in the past and the cottages were much better equipped. Overall it's an awesome resort and the cottages are a great way to experience Margaritaville Resort Orlando.
Manager's Response
Thank you for taking the time to leave this review. We would like to sincerely apologize for the lack of toilet paper upon your arrival and the fact that the fridge was not cool. Our appliance vendor will look into this and get it repaired if needed. We wish you had let us know regarding the toilet paper as we would have been more then happy to provide you with more. We are happy to see that enjoyed the entirety of the resort and look forward to your return. Please don't hesitate to reach out if you have any further questions or concerns.
Best House on the Block!
Reviewed on 2021-08-08 by Amy S. , Decatur, GA United StatesBeautiful house and view. Enjoyed the big open porch outside.
Another Successful Family Vacation
Reviewed on 2021-07-07 by Angela S. , Richlands, NC United StatesFifth year we have been going and as always we were very happy with everything!
Beautiful
Reviewed on 2021-06-02 by , Kimball, MI United StatesVery clean and the staff was very nice.
Great, SPACIOUS house!
Reviewed on 2021-03-22 by Michael G. , Lutz, FL United StatesCons: (every place has them!) No can opener, stingy on towels, very few for the private pool and only 10 towels in house for showering; yet it sleeps 12. Pots and pans for a 12 person house was hard to come by. I suggest bringing bigger ones if you are driving.
Overall, it is a perfect location for sun. Morning sun was in the front of the house, so sitting out back drinking coffee is wonderful. Further walk to the pool, but we drove.
We've stayed at Margaritaville a few times in different houses. This one was THE BEST! For many reasons. It is VERY spacious compared to the other rentals. We were very pleased and will stay at this house again. <br/>Cons: (every place has them!) No can opener, stingy on towels, very few for the private pool and only 10 towels in house for showering; yet it sleeps 12. Pots and pans for a 12 person house was hard to come by. I suggest bringing bigger ones if you are driving.<br/>Overall, it is a perfect location for sun. Morning sun was in the front of the house, so sitting out back drinking coffee is wonderful. Further walk to the pool, but we drove.
Manager's Response
Thank you for sharing your experience with us! We're so happy to hear that you had such a wonderful stay at our home. We also appreciate your helpful feedback and will make sure a can opener and additional towels are added to the home if needed. Next time, remember our front desk is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay and would have been happy to provide you with additional cookware. If there is anything we can still do for you, please reach out anytime and let us know. You were fantastic guests, and we'd love to host you again! -The ACE Hospitality Team
Surf Street Getaway
Reviewed on 2020-12-23 by Steven E. , Rockledge, FL United StatesWe enjoyed our stay at the property and would recommend it to others. The property was as described except for the fact that 2 bedrooms had single beds in them. We only needed a 4 bedroom but upgraded to a 5 bedroom understanding that one bedroom would have 2 single beds in it--turns out 2 bedrooms have 2 single beds in them. The house was clean but the kitchen is not supplied sufficiently if you actually plan to cook meals for a large group. Expected items were missing: pot holders, dish towels, kitchen tongs, broom. The pots/pans are cheap and the can opener didn't work. We've stayed in multiple other places where the kitchen was stocked much better. The pool area was enjoyed by everyone (but keep in mind the properties are extremely close and you have no privacy on the porch or the pool area) Despite these minor issues we thoroughly enjoyed our weekend getaway. Overall a pleasant stay.
Manager's Response
Thank you for sharing this feedback, and we're so glad to hear you enjoyed your stay with us! That being said, we do apologize for the issues you encountered and for any inconvenience this caused as well. Next time, remember our front desk is always available to assist with any issues or concerns that may come up. We want to make sure you’re as comfortable as you can be during your stay. While all homes are stocked to Margaritaville's standard requirements, please know that we have additional items available on request. Lastly, with regard to the home's sleeping arrangements, please know that we've since reviewed our listing details and verified that all information is accurate. If there is anything we can still do for you, please don't hesitate to reach out and let us know. -The ACE Hospitality Team
Surf Street Getaway
Reviewed on 2020-12-23 by , Rockledge, FL United StatesWe enjoyed our stay at the property and would recommend it to others. The property was as described except for the fact that 2 bedrooms had single beds in them. We only needed a 4 bedroom but upgraded to a 5 bedroom understanding that one bedroom would have 2 single beds in it--turns out 2 bedrooms have 2 single beds in them. The house was clean but the kitchen is not supplied sufficiently if you actually plan to cook meals for a large group. Expected items were missing: pot holders, dish towels, kitchen tongs, broom. The pots/pans are cheap and the can opener didn't work. We've stayed in multiple other places where the kitchen was stocked much better. The pool area was enjoyed by everyone (but keep in mind the properties are extremely close and you have no privacy on the porch or the pool area) Despite these minor issues we thoroughly enjoyed our weekend getaway. Overall a pleasant stay.
Manager's Response
Thank you for sharing this feedback, and we're so glad to hear you enjoyed your stay with us! That being said, we do apologize for the issues you encountered and for any inconvenience this caused as well. Next time, remember our front desk is always available to assist with any issues or concerns that may come up. We want to make sure you’re as comfortable as you can be during your stay. While all homes are stocked to Margaritaville's standard requirements, please know that we have additional items available on request. Lastly, with regard to the home's sleeping arrangements, please know that we've since reviewed our listing details and verified that all information is accurate. If there is anything we can still do for you, please don't hesitate to reach out and let us know. -The ACE Hospitality Team
Spacious for 2 families of 4!
Reviewed on 2020-12-04 by Bobby S. , Franklin, TN United StatesProperty description and pictures provided prior to our stay were spot on. Property management were super friendly and helpful prior to and during our stay. With this being a brand new unit, there were a few "new home" things that needed maintenance, but no major inconveniences. The kids can't wait to come back here again and we will definitely consider it for our next trip to Disney!
Our stay at 8021 Surf Street was a very good experience! With 5 bedrooms and bathrooms there was plenty of space for 2 families of 4 to spread out during our week long stay over Thanksgiving. The kids loved the pool and the adults enjoyed the hot tub! The only bummer was the alarm that goes off every time you open the sliding door to the pool. Nothing can be done about that though. Safety first!<br/>Property description and pictures provided prior to our stay were spot on. Property management were super friendly and helpful prior to and during our stay. With this being a brand new unit, there were a few "new home" things that needed maintenance, but no major inconveniences. The kids can't wait to come back here again and we will definitely consider it for our next trip to Disney!
Manager's Response
Thank you for taking the time to leave this review and share your experience with us! We're thrilled to hear you had such a wonderful stay and that you made yourselves right at home. You were perfect guests, and we cannot wait to host you again! -The ACE Hospitality Team
BEST PLACE TO STAY IN ORLANDO
Reviewed on 2020-08-12 by Michael W. , Park City, UT United StatesHad a great time in margville! The shuttle was super great and made it easy to be taken all over the resort!
GENERAL
- Air Conditioning
- Clothes Dryer
- Fitness Room / Equipment
- Garage
- Hair Dryer
- Heating
- Internet
- Iron & Board
- Linens Provided
- Living Room
- Parking
- Telephone
- Towels Provided
- Washing Machine
POOL_SPA
- Communal Pool
- Hot Tub
- Private Pool
Serene Waterfront Oasis - Margaritaville Cottage w/ Private Pool & Spa
Highlighted by a luxurious private pool and spa, this modern waterfront cottage accommodates up to 12 guests between five bedrooms and a sleeper sofa. The sunlit open floor plan includes ample indoor/outdoor living space, and the sparkling gourmet kitchen features everything you need to fix vacation feasts (including a frozen concoction maker)!
As part of the island-inspired community of Margaritaville Resort Orlando, enjoy a destination within itself -- complete with fantastic dining, vibrant entertainment, and one-of-a-kind amenities. Make a splash in three lagoon-style pools and the 14-acre water park, soak in the large on-site hot tub, and pamper yourself with custom-designed treatments at the signature spa. For dining, live music, and stand-up comedy, stroll to one of the four on-site restaurants and lounges. Or, explore over 35 options for shopping, dining, and entertainment at Sunset Walk next door -- including a dine-in movie theater, live music venues, pubs, lounges, and an arcade.
You’ll also be close to a plethora of Central Florida fun. Hop on the complimentary shuttle and be whisked away to the Walt Disney World Resort and Universal Studios Florida theme parks and attractions -- all just minutes away!
MARGARITAVILLE AMENITIES
- Fins Up Beach Club: heated lagoon-style pools, hot tubs, loungers, poolside service
- Island H2O Live! Water Park: rides, slide towers, wave pool (added fee - tickets separate)
- Outdoor showers
- Fitness center
- On-site dining, lounge, and entertainment
- St. Somewhere Spa: high-end spa with 8 treatment rooms, sauna, steam room, salt room
- Sunset Walk: shopping, dining, entertainment, live music pavilion
- Complimentary shuttle to Orlando theme parks
- Over 40,000 square feet of flexible meeting and event space
EXTRA PERKS & MORE DETAILS
- Private pool and spa (heated upon request)
- Complimentary Wi-Fi
- In-unit washer/dryer
- Unassigned parking in the lot in front of the home (motorcycles allowed)
- Commercial/recreational vehicles are not permitted, including boats, trailers, RVs, and Jet Skis
THE LOCATION
Orlando & Airport
- Less than 30 minutes from downtown Orlando and Orlando International Airport
Walt Disney
- Magic Kingdom: 8.3 miles, Epcot: 7.6 miles, Hollywood Studios: 6.3 miles, Animal Kingdom: 3.9 miles, Typhoon Lagoon: 8.3 miles, Blizzard Beach: 5 miles
Universal Orlando Resort
- Universal Studios Florida: 16.4 miles, Universal’s Islands of Adventure: 16.4 miles, Volcano Bay: 16.2 miles
SeaWorld Parks & Resorts Orlando
-SeaWorld Orlando: 12.6 miles, Discovery Cove: 12.7 miles, Aquatica: 13.3 miles
Location
- Ace Hospitality LLC